Frequently Asked Questions
Everything you need to know about The Original Japanese Barbecue Sauce.
Does Bachan’s need to be refrigerated?
Yes, because we do not use any artificial preservatives, we recommend refrigerating your sauce after opening to maintain peak freshness and flavor.
Is Bachan’s Japanese Barbecue Sauce gluten-free?
We offer a specific Gluten-Free lineup made with premium tamari. Please check the product label to ensure you are selecting the Gluten-Free variety.
How long does shipping take?
Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to us within 30 days for a replacement or refund.
Are your products Non-GMO Project Verified?
Yes, we are committed to high-quality ingredients. All of our sauces are Non-GMO Project Verified and made with authentic, simple ingredients.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. We are working hard to bring Bachan’s to our international fans in the near future.