Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept physical returns; however, if your order arrives damaged or you are unsatisfied, we are committed to making it right.
Inspect Your Shipment
Please examine your Bachan's bottles upon arrival for any signs of leakage or breakage during transit.
Contact Customer Support
If there is an issue, email us at [email protected] within 30 days of purchase with your order number and a photo of the product.
Review Process
Our team will review your request within 2 business days to determine eligibility for a replacement or refund.
Resolution
Approved claims will receive a full refund to the original payment method or a fresh shipment of sauce sent out immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing